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Membership Retention

Membership Development:
Triple One Formula
   
 
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Membership Retention

Although we have been focusing on new membership development with the Triple One Crown Membership Challenge. I would like to remind everyone that the second part of this important ingredient for successful clubs and federations is Membership Retention. What systems do you currently have in place which evaluate, review and maintain your membership?

Here is a 5 step process which highlights points for your review.

a)
What communications are being used to connect your members to the club? If they have not been able to attend the meetings what communications do you have in place for them to feel and stay connected. How often is your newsletter distributed? Is it mailed, emailed or both? Do you have a website? Are there links to www.bpw-international.org or your regional homepage, for example: www.bpw-europe.org, www.bpw-africa.org, www.bpw-northamerica.org, how much international information, UN news and activities is shared with the members?
b)
Have you had interesting, educational and professional programs to attract members to attend the meetings? Do you regularly ask for feedback from your members as to what they would like? Are your members having a wonderful BPW experience?
c)
What makes your club valuable to the members? Do they get a return on their investment of time and money? Also, do they feel that they can contribute and share their skills and expertise in the club and is it appreciated? Does the club truly support and promote each others businesses and professions. Encourage all members to register on the BPW Member and Business pages. This powerful tool is in six languages, English, Spanish, French, Italian, German and Arabic. It is free for members and for a fee of only Euro 75 per year for businesses! Check it out at www.bpw-business.org or go to the www.bpw-international.org homepage.
d)
What systems are in place to follow up with new members or first timers to make then feel welcome and, for at least the first 6 months, to provide them with an understanding about BPW? Another tool which is available is the new member booklet in our four official languages to download from our website, www.bpw-international.org/services/mentoring-benefits.htm along with a complete program on mentoring.
e)
Lastly, what membership renewal methods does your club have to ensure that everyone renews and that no one is left behind? Do you analyze your annual retention and growth rate and is this taken into account when the annual budget is drafted?

I hope that these items help you and the membership committees to address your membership retention status and goals. I welcome any feedback on what has worked or not worked for your club or federation.

It is very exciting to report that BPW International has approved and welcomed three new country federations - Spain, Egypt and Sudan. Congratulations to all!

In addition, we have many new clubs in the process of formalizing their establishment and membership to BPW International. Membership responsibility lies with all our members and I am very happy that it is being evidenced by BPW International’s growth in all the regions.

Liz Benham
2nd Vice President
Membership Chair

 
 

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